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an update from Optimum
UPDATES FROM OPTIMUM
We appreciate that you took the time to join the call this morning to discuss the status of Altice’s efforts to restore services in the Hudson Valley communities. As we shared on the call, Altice has teams deployed around the clock in your communities to restore services as quickly as possible. We have made significant progress in restoring services, with the percentage of customers in the Hudson Valley without service due to the storm falling from more than 40% immediately following the storm to less than 7% today. However we will continue working diligently to ensure all our customers have their services restored, and we will be providing more granular information on the status of customers in individual communities.
On the call we committed to providing certain information for you to share with your constituents relating to our services. Specifically, below are: 1) Trouble Shooting Tips for customers on Service Restoration, 2) Ways for Customers to Contact Us to Report Service Issues, and 3) Information on how to Request Credits. In addition, there is contact information for four Government Affairs team members supporting our efforts in the Hudson Valley.
Service Restoration: Trouble Shooting Tips
Once power has been restored to your home, your Optimum services should be back up and running. If you experienced a loss of power, it is best to restart your equipment using the following steps:
If your service does not return after restarting, it is possible that:
We have created the opportunity for customers check on service status online by doing the following:
Report Service Issues:
If you are experiencing a service issue, we have created four channels for you to advise us of your issue. Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue:
Request A Credit:
Customers may submit a request for a credit by completing the information at optimum.net/support/request-a-credit
Altice USA Government Affairs Contacts:
John Dullaghan, Director of Government Affairs
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