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The original item was published from 11/16/2019 10:32:01 AM to 11/24/2019 12:00:01 AM.

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News & Town Board Reports (gblist)

Posted on: November 16, 2019

[ARCHIVED] Local Mail Test of Postal Service Conducted--results

Residents of the Town of Greenburgh participate in local mail test of the US Postal Service delivery system.


In response to concerns, and complaints to the Town Supervisor's Office in reference to US Postal Service Mail delivery within the town, a localized test of mail delivery was conducted on October 29, 2019. The test mailings were mailed by volunteers within the town (originating), and were mailed to volunteers with addresses within the town (destinating). The names and addresses were treated as confidential for test integrity.  Addresses included Irvington, Hastings on Hudson, Ardsley, Hartsdale, and White Plains (within Greenburgh). Volunteers were provided pre-addressed envelopes in packs called "bundles". The bundles were coded for tracking purposes.  All test letters were mailed individually, and not banded during the test. The test was coordinated by a retired Postal Service Manager to insure the test met established Postal Service test procedures & methodologies. The Postal Service delivery standard for all First Class letter mail originating & destinating in the test area is Two (-2-) Days. The USPS Service Performance Goal for this measurement is 96.5%.

On the predetermined date of Tuesday, October 29, 2019, eight (-8-) separate mailings were made, consisting of ten (-10-) pieces of letter size envelopes in each mailing. There were a variety of mailing locations that included post office lobby boxes, blue collection boxes on streets, and mail placed in residential mail boxes for pick up by carriers.


Total Pieces: 80 

On Time pieces: 72

Service Score: 90% On Time Delivery


BUNDLE # 1029-01:

This bundle was was placed in a blue collection box after the posted last collection time pickup of 8:30AM. Although some of the pieces were delivered on time, the bundle data was discarded from the test as defective data. This data is not included in the score listed above.

BUNDLE # 1029-02:

This bundle was placed in a residential mailbox for pick up by the carrier. Two (2) pieces were delivered on time, and eight (8) pieces failed delivery. The volunteer verified the mail had been collected from the residential mail box by the carrier on October 29, 2019. This bundle of envelopes is important as some pieces were delivered on time, yet others failed. The data imbedded on the envelope bar code is traceable, and allows comparison of the on time pieces versus the failed pieces. The envelopes from this mailing will be provided to the USPS Westchester District, for analysis and determining service improvement opportunities.

Thank you to our volunteers in this test, and residents will be updated as future tests are conducted.

  I continue to receive complaints -on a daily basis -from residents who complain about mail being sent to the wrong person, checks, prescriptions and bills not being received. Two days ago I received a letter sent to my home in Greenburgh that was supposed to go to a resident of Claremont Ave in Mount Vernon!  I continue to believe that there should be congressional hearings on postal service operations. Although some people mention that their full time postal service carriers are great - the postal service uses many part time employees. I have also received complaints - no deliveries on some dates.


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