In recent months I have received a number of complaints from residents who have experienced problems getting their passports. One resident (just a week ago) was flying to Paris with his daughter. I saw him at one of the supermarkets. He was very worried that he would have to cancel his vacadtion. I reached out to our congressional delegation. Fortunately, he got his passport a day before his flight! Another woman was scheduled to fly to Venice last weekend. She was very stressed because she also did not get her passport in the mail in a timely matter. She was able to get an appointment at the Passport office in Boston the day before her flight. Lots of residents very stressed - worried that they will have to cancel their vacations because of passport processing delays.
It's very upsetting that this is such a mess. The State Department should increase staffing even more than they have. The phone lines need to be adequately staffed as well since some people are on hold for hours.
News 12 has some good suggestions. Link below:
https://westchester.news12.com/turn-to-tara-how-to-deal-with-the-backlog-of-passport-renewals
Feel free to contact me if you think I could be of help.
PAUL FEINER