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The original item was published from 12/28/2022 5:23:00 PM to 1/1/2023 12:00:02 AM.

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News & Town Board Reports (gblist)

Posted on: December 14, 2022

[ARCHIVED] How to warm up at Hartsdale train station- and who to complain to re: Metro North problems

Stay warm while waiting for a train in Hartsdale. And- info on how to get your customer service complaints reviewed by Metro North

How to stay warm while waiting for a train at Hartsdale train station and how to reach out to Metro North with concerns


Dear Supervisor Feiner:

On behalf of Catherine Rinaldi, President of Metro-North Railroad, I have been asked to respond to your letter regarding the heaters at Hartsdale Station. 

The complaint from your constituent dated 9/28/22, was received in advance of us turning on heaters at our stations. All heaters are turned on by November 1st.

All station heaters have a ‘Push for Heat’ button which is an eco-friendly method of heating our station shelters without demanding more energy than needed. This allows Metro-North to shrink its energy footprint while continuing to keep customers warm during the fall/winter months.  The cost of energy consumption from a constantly running heater adds up, and often people are only in the shelter for a short period of time. The ‘Push for Heat’ button allows customers to get heat on demand for a period of 10 minutes. You can always push the button again, if you are waiting longer.

In the future, your office and constituents can contact Metro-North’s Customer Service Department directly by mail at Metro-North Customer Service, 89 East 42nd Street, Grand Central Terminal, New York, NY 10017 or via email at: ; http://mta-nyc.custhelp.com/app/ask

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